Clear and transparent refund terms. Please read carefully before submitting your application.
At Canada eTA Apply, we believe in fair and transparent refund policies. We understand that circumstances change, and we want to make the refund process simple and clear. This policy outlines when refunds are available and how to request them.
You qualify for a full refund if your application is rejected for any of the following reasons:
A 50% refund is available under the following conditions:
Refunds are not available in the following situations:
Determine which refund condition applies: application rejection or cancellation within 2 hours. Check your application status and submission time.
Email our support team with your application reference number, the reason for your refund request, and any supporting documentation if applicable.
Our team will verify your request and confirm eligibility. For rejections, we'll confirm with the Canadian government. For cancellations, we'll verify the 2-hour timeframe.
Once approved, your refund will be processed within 5–7 business days to your original payment method. Bank processing may take an additional 3–5 business days.
You'll receive an email confirmation when your refund has been processed. You can track the refund status with your bank if needed.
Contact our support team with your application reference number and original payment email. We'll check our records and send confirmation of your refund status.
Contact our support team with your application reference and payment details. Processing delays can occasionally occur due to bank issues. We'll investigate and follow up with your bank if necessary.
Yes, in some cases. If you received a rejection and want to reapply, contact us to discuss using your refund as a credit toward a new application. Terms apply.
Contact our support team immediately with your payment receipt. We'll investigate duplicate charges and process full refunds for any incorrect charges within 2 business days.
Policy Updates: We reserve the right to update this policy with 30 days notice. Changes will be posted on this page. Applications submitted before the update date follow the previous policy terms. This policy is current as of 2026 and applies to all applications submitted through Canada eTA Apply.
Our support team is here to assist with any refund inquiries. Contact us for quick resolution — we aim to respond within 12 hours.
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