eTA
Canada Electronic Travel Authorization Services
eTA Application Form

Privacy Policy

We are committed to protecting your privacy. Last updated: 2026.

Privacy Policy Overview

Canada eTA Apply is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This privacy policy explains what information we collect, how we use it, and how we protect it.

We collect only essential information required to complete your Canada eTA application. We do not collect additional personal data beyond what is necessary.

What Information We Collect

We collect only the information required to process your eTA application:

Passport details
Number, country, expiry date
Personal information
Full name, date of birth, nationality
Contact details
Email address, phone number
Travel information
Purpose of visit, travel dates
Payment information
Processed securely — not stored by us
Application data
Responses required by Canadian authorities

How We Use Your Information

Application Processing

Your information is used exclusively to:

  • Complete and submit your eTA application to the Canadian government
  • Verify accuracy and completeness of your application
  • Communicate with you about your application status
  • Respond to inquiries or requests from Canadian immigration authorities

Communication

We use your email and phone number only to:

  • Send application confirmation and status updates
  • Request additional information if needed
  • Notify you of approval or rejection decisions
  • Provide customer support and assistance

What We Do NOT Do

We do not sell your information
We do not share your information with third parties (except the Canadian government)
We do not use your information for marketing purposes
We do not create marketing profiles or user tracking
We do not share information with advertisers
We do not use your information beyond application processing

Data Security & Protection

We take data security seriously and implement multiple layers of protection to keep your information safe.

SSL Encryption
All data transmitted through our platform is protected by SSL encryption.
Secure Storage
Your data is stored in secure, access-controlled data centers in North America.
Access Control
Only authorised personnel can access your information, strictly for application purposes.
Data Deletion
Your data is securely deleted once it is no longer required for legal or operational purposes.

Who We Share Your Information With

Canadian Government

Your information is shared with Canada's Immigration, Refugees and Citizenship (IRCC) department as required to process your eTA application. This is necessary and mandatory for application processing.

No Third-Party Sharing

We do not share your information with:

  • Marketing companies or advertisers
  • Data brokers or information resellers
  • Social media platforms
  • Financial institutions (except for payment processing)
  • Other visa or travel services
  • Any other third parties

Payment Processing

Your payment information is processed by secure third-party payment processors. We do not store or have access to your complete credit card information. Payment processors handle your financial data according to industry standards (PCI DSS compliance).

Your Privacy Rights

Access Your Information

You have the right to request access to the personal information we hold about you. Contact our support team to request a copy of your data.

Correct Your Information

If you believe any of your information is incorrect or outdated, contact us to request corrections. We'll update your records promptly.

Delete Your Information

You can request deletion of your information at any time (except when we're legally required to retain it). Contact us with your application reference number to request deletion.

Data Portability

You can request your information in a portable format suitable for transfer. We'll provide your data in a standard electronic format.

Withdraw Consent

You can withdraw consent for us to process your information at any time. However, this may prevent us from completing your application. Contact us to discuss your options.

Data Breach Notification

In the unlikely event of a data breach, we will:

  • Notify you within 72 hours of discovering the breach
  • Provide details about what information was affected
  • Explain steps we are taking to secure your data
  • Offer guidance on protecting yourself

Cookies and Tracking

Do We Use Cookies?

We use minimal cookies on our website, used only for:

  • Session management (keeping you logged in during your application)
  • Security purposes (preventing unauthorized access)
  • Basic analytics to improve our service

Third-Party Tracking

We do not use:

  • Facebook Pixel or similar tracking pixels
  • Behavioral tracking or profiling
  • Retargeting or remarketing technologies

Your browsing activity and behavior are not tracked or stored.

International Data Transfer

Your data is primarily stored in secure data centers within North America. When data is transferred internationally (to the Canadian government for processing), it is done using encrypted connections and compliant with international data protection standards.

Your information is not transferred to any high-risk countries or jurisdictions with inadequate data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Notify you of significant changes via email
  • Update the "Last Updated" date at the top of this policy
  • Allow at least 30 days before material changes take effect

Your continued use of our service after changes constitutes your acceptance of the updated policy.

Your Privacy is Protected

If you have questions about this privacy policy, concerns about how we handle your data, or want to exercise your privacy rights, contact our support team — we aim to respond within 12 hours.

Contact Us About Privacy